Industrialize your user support
How and why industrializing your user support User support industrialization refers to the approach of making the customer support and assistance process more efficient, automated and scalable by using advanced…
5 recurring problems with your business application and how to avoid them for satisfied users
5 recurring problems with your business application and how to avoid them for satisfied users
How to improve user satisfaction and their performance on your business software In this article, we'll discuss issues that affect user support resolution time, the use of your business software…
Make sure to focus on high user experience on your business software to ensure performance and well-being at work
How to improve user experience on business applications
How to improve user satisfaction and their performance on your business software According to a post-pandemic Nexthink study, there are 100 IT interruptions per year of 28 minutes on average. Not…
User support receives many emails every day
How to help users describe their problem
How to help users describe their problem And user support to answer them more quickly In this article, we're going to give you the keys to making it easier for…